If you have not yet clicked "This is the one" to finalize your haiku, you may request a full refund within 24 hours of purchase, no questions asked. Email info@viadelsantoventures.com with your order details.
Once you have finalized a verse and the PDF has been rendered, no refund is available. The work is done; the certificate is yours.
If 24 hours have elapsed and the verse has not been finalized, no refund is available. You may still complete the verse at any time within one year using your original link.